Terms and Conditions

The terms and conditions set forth apply to all visitors, users, and others who access or use this website.

‘We’, ‘Our’,and ‘Us’means NL Gold Factory Inc., referred to, at places, as NL Gold Factory and NLGF.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms and Conditions.

ACCEPTANCE OF TERMS AND CONDITIONS

By accessing or using this website or any part of the site and ordering products/goods from this website, you are agreeing to be bound by all the terms and conditions mentioned in this agreement and accept all legal consequences thereof. If you do not accept or agree with any or all the terms and conditions set forth, please do not use this website.

Our store is hosted on Woocommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SITE ACCESS

Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the website without notice. We do not guarantee that this site will meet your requirements or will be uninterrupted, timely or error-free, that errors will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the products. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through this site.

CHANGES TO TERMS AND CONDITIONS

At our sole discretion we may change, revise, update, modify, or remove contents of the website (including products, product descriptions, prices, and Terms and Conditions) in whole or in part, at any time without notice. It is your responsibility to check our website periodically for changes.Your continued use of or access to the website following the posting of any changes means that you accept and agree to the changes and updated Terms and Conditions. If you do not accept or agree with any or all the revised content and/or terms and conditions, please do not use this website.We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of products or services offered through this site.

GENERAL TERMS

By agreeing to these Terms and Conditions,you represent that you are at least the age of majority in your province or territory of residence, or that you are the age of majority in your province or territory of residence and you have given us your consent to allow any of your minor dependents to use this site. Do not use this site if you are a minor not authorized to enter legally binding contracts through this site.

You agree that you understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

THIRD PARTY LINKS AND OPTIONAL TOOLS

Our website may contain links to third-party web sites or services that are not owned or controlled by NLGF. Such third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, content, policies, practices, or services of third parties.

We are not liable for any harm or damages or loss related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with use of or reliance on any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

We may provide you with access to third-party tools which we neither monitor nor have any control over nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions.

YOUR RESPONSIBILITY IN CASE OF YOUR NON-COMPLIANCE

You agree that if you break these terms and conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your account and/or personal information unless you can prove that such use was fraudulent.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any illegal, unauthorized, unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the website or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the website or any related website, other websites, or the Internet (l) to reproduce, duplicate, copy, sell, resell or exploit any portion of the website, use of the website, or access to the website or any contact on the website through which the service is provided, without express written permission by us.We reserve the right to terminate your use of the website or any related website for violating any of the prohibited uses.

PRODUCTS OR SERVICES

We have made every effort to display the products as accurately as possible. Products have been described with sizes, width/thickness, lengths, and price, where appropriate. However, due to several different factors such as Internet browsers, monitor colour contrasts etc., we cannot be held responsible or liable for any differences in colour between the image and the actual product.

In case of any doubts or questions, it is your responsibility to contact us. We reserve the right to limit quantities of any products or services offered through this website.

If you are interested in a product that is currently out of stock/on back order, please call us and we can tell you when the item will be available.

The products sold on this website are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from this website.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household/address, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate information for all purchases. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

PRICE

All prices are quoted in Canadian Dollars. All published prices are subject to change at any time without notice.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. If you order an item and the price published on this website is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit/debit card.

The price ofproducts quoted on our website does not include GST/HST. It will be added and payable by you while checking out.The cost of shipping will be payable separately from the price of the goods.

Discount vouchers, codes and offers cannot be used on sale products.

CONTRACT

NLGF reserves the right not to accept your order if we are unable to obtain authorization for payment; if shipping restrictions apply to a particular item; if the item ordered does not meet our quality control standards and is withdrawn, out of stock; or if there is an error in pricing or content. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable for any indirect or consequential loss, damage or expenses arising from not accepting your order and we shall have no liability to you, by way of compensation, other than to refund the amount paid for the goods in question.

We may suspend or terminate your access to the site immediately and without notice to you if:

• you fail to make payment to us when due
• you breach any of our terms and conditions
• when requested by us to do so, you fail to provide within a reasonable time frame, enough information to let us to check the accuracy and validity of any information supplied by you, or your identity
• we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity

We reserve the right not to accept your order if:

• we have insufficient stock to deliver the goods you have requested; or
• we do not deliver to your area; or
• one or more of the items you ordered was priced incorrectly due to a typographical error or resulting from a fluctuation in the prices of precious metals or gems.

If we do not accept your order, we will notify you by email or by telephone and we will credit your account with any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.We shall not be obliged to offer any compensation for disappointment suffered.

ORDERING GOODS ONLINE

By purchasing from this website, you warrant to us that all information which you are required to provide when ordering products online is accurate and complete in all respects at the time of the order and that this information relates to you/the person placing the order and not to any third party. We will not be responsible for orders if the address provided is wrong.

You agree that the account and method of payment being used is yours or you have been specifically authorized by the owner of the card/account to use it. You warrant that there are sufficient funds in your account to cover the payment of the goods ordered.

All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, we will not be liable for any delay or non-delivery.

When an order is made online, the order confirmation issued by the company clearing the credit/debit card payment does not constitute acceptance of your order by us. We reserve the right to check any discrepancies and an order will only be confirmed when it is verified by us.

No contract for the sale of any product will exist between you and us until we accept your order by dispatching the product to you. When this happens, we will confirm the acceptance by sending you an email.This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost (including taxes and shipping) and usual delivery times.You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.

Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us.

 SHIPPING

We ship orders Canada wide using trackable shipping services. Tracking IDs will be sent via email used while making purchase once a shipping label has been generated.

Please note that shipping cannot be re-routed once an item has been shipped out.

We will not accept responsibility for any orders lost in transit.

If ordering more than one item, items may arrive in instalments.

We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or shipping service.

Delivery times provided are estimates only. We have no control over delays due to factors beyond our control, such as weather, strikes, lockdowns, disruption of postal/courier services, etc.

ORDER CANCELLATION

Orders can be cancelled at any time up until the order is dispatched, meaning you should cancel it as soon as possible BEFORE you receive the email from us confirming that your order has been shipped. Unfortunately, we cannot cancel an order after it has been shipped. In such case, please wait until you receive the items and then follow the procedure to return the products. Please be advised that you will be responsible for any return shipping charges.

To cancel your order, you must notify us of your decision as soon as you can by email at sales@nlgoldfactory.causing the subject heading ‘CANCELLATION’ and supplying your order number and address.

Please note that custom made orders, personalized jewellery are not eligible forreturns/exchanges/store credits.

If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.

 PRIVACY

NLGF is committed to protecting your privacy. To this end, we do not sell, loan, or rent any identifiable information regarding our customers to any third party. We will not pass on your personal, credit or debit card details to any third party.

You understand that any personal content (but not including any of your credit or debit card details) may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Credit or debit card information will always be encrypted on transfer.

We do not store any financial information.  We use a payment processing partner that is certified as per PCI Service Compliance Standards. We also use SSL on our payment, login and registration pages to keep your data secure. This can be verified from the https and the closed lock symbolin the URL bar.

We will never ask for personal details via email or any other means. If you receive an unsolicited email asking you for your NLGF log in or any other details, please contact us immediately. Do not disclose your confidential information to anyone.

We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.

INFORMATION COLLECTION, USE AND SHARING 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent any personally identifiable information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your personally identifiable information with any third party outside of our organization, except to fulfill your request, e.g., if you place an order with us. We can share your non-personally identifiable information with others to improve our website and marketing efforts.

Unless you ask us not to, we may contact you via email in the future to tell you about deals, new products or services, or changes to this privacy policy.

PAYMENT

We must receive payment in full for the price of the products and any cost of shipping and GST/HST applicable prior to our acceptance of your order. Once the payment has been received in full, we shall acknowledge receipt of your order via email. This does not constitute our acceptance of your order. This is only confirmation that your order has been received.

Our acceptance of your order takes place when we dispatch the goods ordered unless we have previously notified you that we do not accept your order, or you have cancelled your order.

Payment online will be made by credit card, debit card or any other method listed on our website.

DELIVERY

We will give you an estimated delivery date for the goods, but no times or dates provided by us are guaranteed.

Some pieces may require to be hand made to order and may therefore take up to four weeks to be delivered. Customers will be notified by email or phone call if any delay is expected on their order.

If the goods we deliver are incorrect, damaged or the incorrect quantity, we shall have no liability to you unless you notify us by email at sales@nlgoldfactory.caof the problem within 24 hours of receipt of goods with proof (please click pictures as you open the package – making a video is the best option).  In such circumstances, you must also keep all packaging as this may be required when making a claim.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lockouts, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

 RETURNS AND REFUNDS

If you wish to return an item,please email us at sales@nlgoldfactory.ca to notify us of the return in writing within 7 days of receiving the goods. Please provide your order number in the email with the subject line ‘RETURNS’.

You should make it clear if you require an exchange, credit note, or refund for the item. Cost of shipping exchanged item will be payable by you. Unfortunately, we are notable to provide free returns unless the return is due to a manufacturing defect or an error on our part.

You must take reasonable care of all goods in your possession and return them to us, appropriately packaged to avoid damage, within 14 days of receiving the goods. We reserve the right to arrange collection, in which case you will be responsible for collection charges.

Any items returned without prior notice in writing will not be accepted. All returns must be accompanied by the original sales receipt. We do not accept returns initiated and completed outside the timeframes mentioned above. See Late Returns policy.

Items should be returned new, unused, and with all the tags still attached, in their original packaging to ensure they are adequately protected in transit. Returns that are damaged or scratched/soiled will not be accepted and may be sent back to the customer. No exchanges, refunds, or credit notes will be issued in such case.

Include original packaging slip with item you are returning. Also include any paperwork that came along with the item (certificates etc.).In case you do not have the slip, include a print copy of the shipping conformation email or online purchase receipt that includes your order number, name, address, phone, email.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.You can expect a refund (via the mode of purchase used during checkout) in 30 days of our receiving your returned product. Refunds will be processed to the mode of payment that was used to make the purchase.

We reserve the right to charge a restocking fee and any other costs we incur in connection with the return of the goods. FINAL SALES ARE NOT ELIGIBLE FOR RETURNS/EXCHANGE/REFUND.

In the case of goods which are made and supplied to your specification or which have been personalized for you, e.g., engraved, you will not have the right to cancel the contract and these items are not eligible for return/exchange/refunds at all. Please note that for health and hygiene reasons earrings for pierced ears are non-returnable/non-exchangeable/non-refundable.

Items should be returned in their original box and should not be tampered with or adjusted in any way. USE A TRACKABLE SHIPPING SERVICE REQUIRING RECIPIENT’S SIGNATURE WHEN SHIPPING ITEMS BACK TO US. We do not accept any liability for lost or not received return shipment.

Please insure the package for the full purchase price. NL Gold Factory is not responsible for any loss or damage that occurs during shipping or return shipping.

LATE RETURNS

Goods returned outside of the above timeframes will not accepted.No exchanges, refunds, or credit notes will be issued in such case.

Such goods will be returned to the customer after they have paid us the cost of re-shipping the item to them.

LATE ADJUSTMENTS AND REFUNDS

If you have not received an adjustment refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us atsales@nlgoldfactory.ca.

EXCHANGES

You can exchange items 30 days of receiving them.Items may be exchanged in store or you follow the returns process and then order another item as usual. Shipping costs for return of item to exchange will be your expense.

All exchanges must be accompanied by the original sales receipt and original packaging.Customized items, e.g., special orders, personalized items, engraved orders etc., are non-returnable, non-refundable, and non-exchangeable.All exchanged items must not be worn, damaged, altered, soiled, kinked, scratched, broken. Items should be returned new, unused, and with all the tags still attached.

All items to be exchanged will be inspected before they are accepted. We reserve the right to refuse acceptance of items for exchange if they are damaged.  When we accept the item for exchange, we will refund you the price (excluding shipping) for the item returned and invoice you for the purchase of new item. Discounts on any items are not refunded.

FAULTY GOODS

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within one month of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same colour and style, subject to availability and within the above-mentioned timeframe. Where possible, we will offer to repair faulty items.

WARRANTIES AND LIABILITY

We warrant to you that the goods ordered by you will meet the description as shown on our website (or any other description given to you in writing).

We will not have any responsibility for any damage which occurs to the goods after delivery.

If any manufacturing defect in any goods appear within 30 days of delivery, you must notify us as soon as you become aware of the defect, giving us full details (preferably with pictures). We will then decide, in consultation with you, whether the defect is in fact a manufacturing defect. If so, we mayarrange either to repair the goods or to replace them with similar goods. This is applicable only to items with manufacturing defects. We do not accept any responsibility for any wear and tear, mishandling, accidental damage or failure by you or by any third party to adhere to any recommendation provided in relation to the goods. Any return shipping is your expense unless the defect is due to an error on our part.

Liability to you for loss or damage under no circumstances must exceed in the total amount you have paid us for those goods.

CUSTOMER DEFAULT

If you:

1. give us any incorrect personal information, or
2. fail to make any payment when it is due, or
3. cancel any payment, or
4. become insolvent, or
5. commit any breach of these Terms and conditions,

then, in any of those events, we have the right to cancel the Contract and recover possession of any goods which have been supplied for which payment has not been received in full.

FORCE MAJEURE

We will not have any liability to you if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control which includes, but is not limited to, extreme weather conditions, act of God, terrorism, war, strike or difficulty in obtaining materials and/or labour. In any of these circumstances we reserve the right to terminate the Contract.

RISK AND OWNERSHIP

The risk of loss or damage togoods passes to you upon delivery.

Ownership in all goods remains with us until full payment of all amounts due to us have been received from you.

SEVERANCE AND ASSIGNMENT OF RIGHTS

Severance: If any provision in these Terms and Conditions is held by a court to be unlawful, void, unenforceable, that will not affect the remaining provisions of the Terms.

Assignment: We reserve the right to assign any of our rights or obligations under the Contract with you to a third party on the basis that the existing contractual terms will become the responsibility of that third party. You will not assign your rights without first getting our written consent.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

NLGF makes no guarantees, representations or warranties of any kind as regards the website and associated technology. Any purportedly applicable warranties, terms and conditions are excluded, to the fullest extent permitted by law. You expressly agree that your use of, or inability to use, the website is at your sole risk. The website is provided on an “AS IS” and “AS AVAILABLE” basis. The website is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement or course of performance, except as provided for under the laws of any province in Canada. In such cases, the provincial law shall apply to the extent necessary.

In no case shall our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, personal injury, pain and suffering, emotional distress, loss of business or anticipated savings, loss of use, loss of goodwillor any similar damages, whether caused by breach of contract, tort (including negligence), strict liability or otherwise, arising from (i) your use or inability to use of any of the website including any websites linked to this website; (ii) your use or inability to use any products procured using the website, or for any other claim related in any way to your use of the website or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the website or any content (or product) posted, transmitted, or otherwise made available via the website, even if advised of their possibility; (iii) any conduct or content of any third-party on or related to the website;(iv) any content obtained from or through the website; and (v) the unauthorized access to, use of or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other claim in law, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose. In case some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.

If you breach any of these Terms and Conditionsand NLGF chooses not to immediately act, or chooses not to act at all, NLGF will still be entitled to all rights and remedies at any later date, or in any other situation, where you breach these Terms and Conditions. NLGF does not waive any of its rights. NLGF shall not be responsible for any purported breach of these Terms and Conditions caused by circumstances beyond its control. A person who is not a party to these Terms and Conditions shall have no rights of enforcement.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless NLGF, its principals, officers,directors, representatives, employees, contractors, licensors, licensees, affiliates, service providers,suppliers and agents, from and against any claims, expenses, losses, damages, obligations, costs, actions or demands (includinglegal and accounting fees)resulting from your use of the website or violation of these Terms and Conditionsincluding, but not limited to; (a) your breach of any of these Terms; (b) anything you post on or upload to the website; (c) any use of the website’s content, information, services and products other than as expressly authorized in these Terms and Conditions; (d) claims made by any third-party due to or arising out of your breach of these terms and conditions or your violation of third-party rights; and (e) any activity related to your account. This includes any negligent or illegal conduct by you, any person or entity accessing the website using your account whether such access is obtained via fraudulent or illegal means.

INTELLECTUAL PROPERTY

The entire content of the website, including all jewellery designs, photographs, logo, copyright, trademarks and other intellectual property rights, including the use of the name NL Gold Factory Inc. or NLGF is the sole property of NL Gold Factory Inc. You are not permitted to publish, distribute, manipulate or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.

All trademarks, logos, and service marks displayed on the Website, are registered and unregistered trademarks of NL Gold Factory, its affiliates, licensors, content providers or other third parties. All these trademarks, logos and service marks are the property of their respective owners. You may not use such marks without the prior written permission of the NL Gold Factory, or the owner of the marks. We reserve all rights not expressly granted in and to the Website and its content.

DISPUTES

Any dispute between us will be finally determined by the NL courts and you agree to submit to the jurisdiction of those courts.

PROMOTIONAL CODES

Only one promotional code can be used at any given time unless otherwise stated.

Under no circumstances can the value of a discount code be deducted from an order if the code is defective or out of date. No replacement codes will be issued in this case.

When an order is placed using a promotional code and contains a number of items, the value of the discount is spread over each item.

Any refund of an item purchased using a promotional code will be reduced by the value of the discount attached to it. The discount will not be refunded.

ENTIRE AGREEMENT

These terms and conditions set out the entire agreement between you and NLGF in respect of the sale, purchase and use of our goods. They replace any previous agreement or understanding in relation to the subject matter hereof. No variation of these terms and conditions are binding on us unless agreed by us in writing. From time to time our site may also contain technical inaccuracies or typographical errors.

You are responsible for regularly reviewing the Terms and Conditionsso that you will be apprised of any changes. Nothing in this Terms and Conditionsshould be construed to confer any rights to third party beneficiaries.

PROMOTIONS- GIVEAWAYS, CONTESTS

NL Gold Factory, from time to time will introduce promotional schemes and offers, including but not limited to giveaways and contest on Facebook, through the website or other social media.

These promotional offers and events may not be applicable outside Canada. Within Canada, any shipping charges for delivery of your prize or gift will be your responsibility.

The prizes or gifts cannot be exchanged for any other item and are not convertible into cash.

The contests/giveaways will have a start date and end date. We will not be contacting anyone during such time with any winning messages. Only when a contest/giveaway has closed we will post the name of the winner on our social media. We will then send a message from our official social media account to the winner advising them of the process to follow to claim their gift/win.

We will never ask anyone for their personal or financial details. We will not ask anyone to register anywhere to claim the prize. It is your responsibility to check with us via email at sales@nlgoldfactory.ca or calling us at 709-763-7277 or 709-747-7031 to confirm your win.

In case you receive any messages from any fake social media accounts or anyone on the internet, please do not share any details with them. Check with us first via routes mentioned above. If you fail to do so, we will not be liable for any losses suffered by you for disclosure by you of sensitive, confidential information, personal or financial to anyone.

LAYAWAYS

Terms of the layaway contract are binding on both parties to the contract.  Any items kept on layaway are FINAL SALE. No refunds/exchanges/returns are permitted. In exceptional cases store credit may be provided only if the item is not a custom order or personalized item. All custom orders and personalized items do not qualify for returns/refunds/exchanges at all.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the website or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We do not accept liability for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

We undertake no obligation to update, amend or clarify information on this website or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied to the website or on any related website, should be taken to indicate that all information on the website or on any related website has been modified or updated.